In the case we used Defogger to turn off your CD emulation software.Double click on the file on your desktop to start the installation process.Your version of Internet Explorer is outdated. Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\ log- date.txt.Please save it to a convenient location.Ĭ:\Documents and Settings\ Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\ log- date.txt When completed, a log will open in Notepad.Be sure that everything is checked, and click Remove Selected.When the scan is complete, click OK, then Show Results to view the results.Once the program has loaded, select Perform fullscan, place a checkmark on all hard drives, then click Scan.If an update is found, it will download and install the latest version.At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.Double-click mbam-setup.exe and follow the prompts to install the program.If not existing, please download Malwarebytes' Anti-Malware to your desktop.When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.įull System Scan with Malwarebytes Antimalware Refering to the picture above, drag CFScript into ComboFix.exe Download the attached CFScript.txt and save it to the location where Combofix is. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.ģ. Do NOT take any action on any "<- ROOKIT" entriesĢ. Rootkit scans often produce false positives. Please post the content of the ark.txt here. Save it where you can easily find it, such as your desktop. log file which cannot be uploaded to your post. button, and in the File name area, type in "ark.txt" or it will save as a. Show All ( should be unchecked by default )Ĭlose all other running programs as well as your Browser.Ĭlick the Scan button & wait for it to finish.In the right panel, you will see several boxes that have been checked.If it gives you a warning about rootkit activity and asks if you want to run scan.click on NO.If asked to allow gmer.sys driver to load, please consent. Double click on the randomly named GMER.exe.Please download Gmer from here by clicking on the "Download EXE" Button. Absence of symptoms does not always mean the computer is clean. I will give you some advice about prevention after the cleanup process. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.If you can not post all logfiles in one reply, feel free to use more posts. Post all logfiles as a reply rather than as an attachment unless I specifically ask you.This would change the output of our tools and could be confusing for me. Do not run any other scans without instruction or add/remove software unless I tell you to do so.If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.Sometimes one step requires the previous one. Perform everything in the correct order. ![]() If there is anything that you do not understand kindly ask before proceeding.
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